Empower Students to Improve Communities
Technology Support
Information & Technology Services
The Information Technology Services (ITS) team keeps the devices, networks, and systems running across all four Cohasset schools. Whether you need help with a school-issued Chromebook, can't log in to your account, or want to report a technical issue, this is your starting point.
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Who we support
Students
We support all students across Cohasset High School, Cohasset Middle School, Deer Hill School, and Osgood School with school-issued devices, network access, and district software accounts. Students should report issues to their teacher or school office first, your school will escalate to the IT team as needed.
Families
We support families with BYOD (Bring Your Own Device) by getting supported devices connected to our network. For personally owned device repairs you will need to bring the device to a third-party repair service. We only support repairs for school-owned devices.
Teachers & Staff
We support all Cohasset staff with device setup and repair, classroom technology, software access, and network issues. Staff can submit tickets directly through the help desk. For instructional technology support, help integrating technology into your teaching visit the Digital Learning & Innovation section.
What we manage
- School-issued devices (Chromebooks, laptops, iPads)
- District Wi-Fi networks at all four schools
- Student and staff Google Workspace accounts
- District software licenses and platform access
- Classroom technology (projectors, displays, printers)
- Network security and content filtering
- BYOD certificate installation and support
- Data privacy and system security
What we don't manage
- Personal devices at home, though we provide setup guides for connecting to school networks
- Third-party apps not approved by the district
- Instructional technology coaching, that's handled by the Digital Learning & Innovation team
Meet the Team
Joseph Cochrane
Technical Support Specialist
Kyle Hannon
System Administrator
Daniel Kelly
Deputy CIO
Important Message Regarding Parent/Family Email Addresses
We are receiving reports that parents with @AOL and @Verizon email accounts are having difficulty receiving emails from the Aspen parent email notifications. This appears to be related to strict filtering rules being applied by AOL and Verizon (now run on AOL servers) to mitigate SPAM from these types of distribution lists/mass-mailing systems. There are no known issues with Gmail accounts.
- Here are some suggestions you can try at home to remedy this situation and ensure that you will receive email message from the school or district:
- Check your SPAM folder - if you find school emails in the folder you should indicate that they are not SPAM in your email client web interface.
Add our domains to the Safe Senders or whitelist in your email client web interface.
cohassetk12.org
and
aspen-sysadmin@myfollett.com
The process for adding domains to the safe senders or trusted sites list is managed differently in each email program. Click here to view a document with instructions for many common programs. Please also make sure that you have updated and verified your email address in our Information System, Aspen. Follow the instructions here to do so.