Important Message Regarding Parent/Family Email Addresses

  • 10/6/22

    We are receiving reports that parents with @AOL and @Verizon email accounts are having difficulty receiving emails from the Aspen parent email notifications. This appears to be related to strict filtering rules being applied by AOL and Verizon (now run on AOL servers) to mitigate SPAM from these types of distribution lists/mass-mailing systems. There are no known issues with Gmail accounts.

    Here are some suggestions you can try at home to remedy this situation and ensure that you will receive email message from the school or district:

    • Check your SPAM folder - if you find school emails in the folder you should indicate that they are not SPAM in your email client web interface.
    • Add our domains to the Safe Senders or whitelist in your email client web interface.


    The process for adding domains to the safe senders or trusted sites list is managed differently in each email program.  Click here to view a document with instructions for many common programs.

    Please also make sure that you have updated and verified your email address in our Information System, Aspen. Follow the instructions here to do so.